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The Many Advantages Offered by an In-House Maintenance Team

Published on Sep 06, 2024

From Enhanced Revenue and Property Values to Peace of Mind

The primary responsibility of any vacation rental company is to care for the homes in their portfolio. It’s the indispensable service, the one thing that must be done right—always. Fail at this, and nothing else matters. Succeed, and the homeowner enjoys the peace of mind that can only come with knowing their asset is being actively and properly looked after. The best way for any vacation rental management company to succeed is to have its own in-house maintenance team—one staffed with experienced technicians. If there are certified HVAC, plumbers, electricians and AV technicians in the ranks—all the better. But the benefits of an in-house maintenance team extend far beyond the peace of mind it offers homeowners. Here are a few of the elements that set our 30-plus member Maintenance team apart.

Asset Preservation = Enhanced Property Value and Long-term Revenue

At the end of the day, your vacation home isn’t just a retreat. It’s an income-earning asset that can generate rental revenue for years to come—so long as it’s properly maintained. If placed in the right hands, it will outperform the market in terms of rental revenue. A well-cared for home offers a far better guest experience, which in turn helps a home’s repeat guest rate and average daily rates. Like any well cared for asset, it will command a higher price should you ever decide to sell it. But you need to know which company can deliver such a result. One with an in-house maintenance team is the best place to start.

in-house maintenance

Preventative Care + Scheduled Checkups + Uniformed Technicians

Your dedicated 360 Blue Maintenance Technician, working in tandem with your Property Manager, is perpetually checking on your home—whether it’s for preventative care, a scheduled check-up, or a more urgent issue. This allows the technicians to resolve issues before they have a chance to propagate into larger problems. Also, our Maintenance Technicians arrive in uniform and in a 360 Blue-branded vehicle. Why does this matter? For your peace of mind. You can know that access to your home is limited to accountable professionals.

Maintenance Cost Savings

Perhaps the most underrated benefit of an in-house maintenance team is the cost savings it offers homeowners. The goal is to provide as many self-service checkups as possible to lower your out-of-pocket maintenance expenses. With 360 Blue, there are no annual contracts or routine maintenance fees. Nor do we markup for any maintenance specialist who needs to be brought in. Finally, you will never be charged extra when we visit your property to change light bulbs, replace air filters, and install new smoke detector batteries. As you may know, these small-caliber expenses add up quickly over time.

 

On Call Around the Clock

To ensure sufficient coverage whenever your dedicated maintenance tech is off, the 360 Blue Maintenance team is on call 24 hours a day, seven days a week, ready to handle any emergency that may arise. Should an emergency arise at any given time and on any given day, they are on call, ready to handle it.

 

Guest Experience Agents + Vetted Guest Reviews

Guests notice when an appliance or system isn’t functioning properly—and they are quick to point it to our Guest Experience Agents. The Guest Experience Agent, in turn, passes that information along to our Maintenance team for swift resolution.

In addition, all our guest reviews are vetted for optimal home oversight. Oftentimes, guests will point it out in a review of their stay, whereupon our Online Reputation Management team relays the information to the Maintenance crew. This network of in-house staff is constantly communicating with one another, thereby ensuring your home is being looked after at every level.

Looking for the peace of mind that only premium home care can provide?

 

Reach Out!

 

Email: Management@360Blue.com

Call: 850-598-8360